If you receive a product you are dissatisfied with please call us toll-free at 1-800-445-1830 or email us at firstname.lastname@example.org. One of our customer service representatives will provide you with information about obtaining a refund, repair or exchange for the item under our Return Policy as well as instructions on handling your return. Please have your invoice ready when you call. There is a 15% restocking fee on items returned for refund. (Merchandise returned for refund must be made within 30 days of receipt of merchandise) On items damaged in shipping or found to be defective we will work with you to resolve the issue in an expedient manner. All sales are final on Closeout items.