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Bradd and Hall Serving your RV Lifestyle for over 31 years!
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Frequently Asked Questions

GENERAL
ORDERING
INSTALLATION
SHIPPING

GENERAL QUESTIONS

Q: What if my delivered furniture is not what I expected?
A:
Please call us for a Return Authorization and as always we will be glad to exchange your purchase for a different model or refund your money completely as stated in our 30 day hassle-free money-back guaranty.

Q: Where can I see the furniture you sell?
A: You can visit our showroom in Elkhart, Indiana where we have over 100 pieces of furniture on display.  With close to 30 years experience in the RV industry rest assured we only sell the most comfortable models that flexsteel and others produce.

Q: Can I use this furniture in an apartment or home?
A: Our Recliners by Palliser and Lafer are actually intended for home use. Because of their size, they serve a dual purpose for use in RVs and Boats as well. Most of our Flexsteel furniture is specifically designed for RVs and Boats. To work properly and safely most models need to be bolted to the floor. Flexsteel does offer a select number of models that are free standing and appropriate for home use. These include 1217, 283, 1215, 299 recliners, 4710, Convertible Sofa Sleepers, and 4972,4943 Magic Beds.

Q: Do you have a footrest attachment for my current Captains Chair?
A: Footrests are not sold separately. Captains Chairs with footrests are available for purchase.

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ORDERING QUESTIONS

Q: What is the lead time?
A: Generally it takes 4 weeks from the time your order is placed until it is delivered to you.

Q: Do you have inventory in stock?
A: Most of our products are built to order. However, we do offer a limited inventory in neutral colors for quick shipment or “cash and carry” (any accepted payment applies)

Q: Do you take trade-ins?
A: Because we only sell new replacement furniture, we usually do not take trade-ins.

Q: Do you install? How much does it cost?
A: If you prefer your furniture can be installed by our experienced installation technicians at our warehouse facility in Elkhart, Indiana. Appointments are necessary. Installation estimates and appointment scheduling are available by calling our office at 1-800-445-1830. Most furniture installations can be completed in 1 day or less. With most only taking a few hours to complete. More extensive renovation work such as  flooring jobs can take take up to a couple weeks

Q: Do you collect Sales Tax?
A: We only collect a 7% sales tax for orders delivered to an Indiana address or if you pick up here or have installation services performed at our showroom location.

Q: Do you recover furniture or sell slipcovers?
A: We have found reupholstering furniture costs almost as much as replacing it brand new (unless you do the work yourself). For those who choose to reupholster, we have fabric, vinyl, and Ultraleather available for purchase by the yard.

We do not provide reupholstering services (except for dinette cushions) nor do we have slipcovers available for sale.

Q: Can I match my current leather and/or fabrics?
A: On late model motorhomes we can usually match Ultraleather and leather colors up to 5 years old and fabrics from 1 - 2 years old. For other manufacturers, we can usually find a complementary color to go with what you currently have. On boats we can usually match Ultraleather colors. Please call for details.

Q: Can I order extra fabric, vinyl or Ultraleather?
A: Yes. Extra material can be purchased for $20.00 per yard and up.

Q: Do you have other color options besides those shown on your website?
A: Yes. If you don’t see a color or design that will work for you, please call us for more information.

Q: Is all your furniture made with leather or is other material available?
A: Lafer and Fjord chairs are only available in leather.

Most Flexsteel furniture can be upholstered in vinyl, fabric or Ultraleather. And many models have the option of real leather.

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INSTALLATION QUESTIONS

Q: Will the furniture fit through my door?
A: All Flexsteel furniture is designed to disassemble to fit through narrow entryways. In our 20 years of experience, we have never had to take out a windshield or window to maneuver a piece into a motorhome. For marine application all seating will fit through a 24” entryway, some disassembling may be required.

Q: Will seats come with bases and will they fit my existing bases?
A: All Recliners come with their own base. Captains Chairs and Barrel Chairs do not come with bases, although they are available for purchase. You can usually use your existing base and/or electric power base with our Captains Chairs and Barrel Chairs. Please call with details and we can help you determine the possibility of using an existing base.

Q: Do Recliners bolt to the floor?
A: Our Model 283 Recliner comes in 2 versions: bolt down for seat belt use and freestanding with a ring base. Some of our freestanding ring base Recliners can be secured to the floor while traveling.   Some models are freestanding only.

Q: How do you bolt the furniture to the floor?
A: For sofas we use 3/8" lag bolts (2" long on Magic beds and sofa sleepers, 3" long on Easy beds and jacknife sofas) or self-tapping metal screws if a steel plate is present. Grade 5, 1/2” bolts can also be used if you desire to bolt thru the floor. For kitchen slides it is sometimes necessary to bolt through the floor from underneath using carriage or elevator bolts (available through Bradd and Hall) especially when mounting convertible sofa sleepers or easy beds in a kitchen slide.

On bolt down pedestals for Barrel Chairs, Recliners and Captains Chairs we recommend using grade 5, 1/2” bolts (length to be determined by your floor thickness). Bolted through your floor with large washers top and bottom, lock washers and nut.

Q: Do you provide detailed installation instructions?
A: We don’t provide detailed installation instructions because of the uniqueness of each individual vehicle. But we do send along an Installation helps sheet with all mountable furniture purchases. Many installations are self-explanatory. If you do need assistance we will be glad to assist you in any way we can.

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SHIPPING QUESTIONS

Q: How much does shipping cost?
A: Many of our products can ship UPS, Fed Ex,, with the exception of sofas and larger recliners which must ship freight truck.

For sofas and larger recliners please contact us with your ZIP CODE for a custom freight lines shipping quote. We have a large discount with our carriers that we pass on to you for substantial savings on freight lines shipping costs.

Q: Will the freight company deliver furniture into my RV or boat?
A: Unless you make other arrangements with the freight company, our freight carriers will generally only unload furniture off the end of their truck. Customers are responsible to move it elsewhere.

UPS, and Fed Ex will deliver to your door.

Q: What if my shipment arrives damaged?
A: If you notice the box is damaged, please open and inspect the product. If damage is found, you have the option of refusing the shipment and they will return it to us. If it is only minor damage it is sometimes easier to have us pay to have it repaired locally. Please note damage on the bill before signing the delivery confirmation if you decide to keep it. Then call us ASAP.

For damage discovered after the delivery driver has left, please call us ASAP. Don’t worry you will still be covered.

Bradd and Hall will handle all the paperwork and make sure any problems with damage are resolved in an expedient manner.

Q: How long does it take to get my order?
A: Generally it takes 4 weeks from the time your order is placed until it is delivered to you.

Q: Do you ship overseas?
A: We only ship within the United States and Canada. We can ship to a broker on our east or west coast for overseas customers.

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